Robinhood Login Help — Troubleshooting & Guide

Fast, friendly steps to get you back into your account safely — without sharing passwords here.

Common login problems (and what to try first)

If you're having trouble signing into Robinhood, take a deep breath — most problems are solvable with a few simple checks. Below are the most frequent causes and quick fixes you can perform right now. Important: never share your password, verification codes, or personal identification numbers in public forums or with anyone who contacts you unexpectedly.

1) App or website not loading?

Check your internet connection and try switching between Wi-Fi and mobile data. If the app stalls, fully close it (swipe away) and reopen. On the web, clear your browser cache or try an incognito/private window.

2) Incorrect password or locked out

Use the official "Forgot Password" flow in the app or on Robinhood's website. Avoid password-reset links sent by unknown emails — always open the app or go to the official site yourself. If your account is locked from repeated attempts, follow the on-screen guidance to unlock or contact support.

3) Two-factor authentication (2FA) issues

If 2FA codes won’t arrive, verify your phone number or authenticator app settings. If using SMS, check signal and carrier issues. If using an authenticator app, ensure your device clock is accurate (automatic time is best).

4) Biometric sign-in not working

On mobile, go to your device settings → Biometrics & security and make sure the app has permission to use Face ID / Touch ID. Restarting the device sometimes restores biometric pipelines.

Detailed troubleshooting steps (safe to follow)

  1. Confirm the official app/site: Make sure you’re using the Robinhood app downloaded from Apple App Store or Google Play, or the official URL (type it yourself). Scams sometimes use lookalike pages.
  2. Update everything: Update the Robinhood app and your device's operating system. Older versions occasionally fail to authorize logins.
  3. Check server status: If many users are affected the service may be down. Check Robinhood's status page or trusted outage trackers — this can save time instead of troubleshooting locally.
  4. Clear cache & local data: On mobile, uninstall/reinstall the app (this preserves your account on the server but clears local state). On desktop, clear browser cache or try another browser.
  5. Reset password securely: Use the app/site "Forgot password" link. You'll be guided through a secure reset via your email or phone. Avoid third-party tools or "help" services that ask for credentials.
  6. Review account alerts: Robinhood may require identity verification periodically. If asked for documents, only submit them through the app or official site; verify the request came from Robinhood first.

Security tips — protect your login

Keeping your account safe is as important as regaining access. Use a strong unique password stored in a password manager, enable 2FA (prefer authenticator apps over SMS), and watch out for phishing attempts. If someone ever asks you for your full password, verification codes, or Social Security Number over chat or email, stop — legitimate Robinhood support will direct you to the app or a secure portal.

If you think your account was compromised

Immediately change your password from a secure device, revoke active sessions if available, and contact Robinhood support. Consider freezing linked bank accounts if suspicious transfers occurred and report identity theft to the appropriate authorities.

FAQ — Quick answers

Q: "I didn't get the password reset email."
A: Check spam/junk folders, ensure the email on file is correct, and request the reset again after a few minutes. If still no email, contact official support.

Q: "Can support reset my password if I don't have access to my email?"
A: Support will ask for identity verification steps. They will never ask you to share your password. Use the in-app support channel or the verified support page.

Q: "How long does an account lock last?"
A: Locks vary; follow the unlock instructions in the app. If you see a message about a temporary hold, there will usually be an expected wait time or steps to resolve it.